Student Services

 Prof. K. H. Moahi
Prof. K. H. MoahiDeputy Vice Chancellor - Student Services

Student Services

Botswana Open University (BOU) caters for diverse students in terms of geographical distribution, country of origin, age, educational background, gender, motivation to learn and ability to access available resources. The student body includes international students and a significant number of secondary school leavers with no experience of studying by the distance learning mode. 

The Student Services Division, a core support organ, is mandated to cater for this diversity through a student-centered and decentralized support system. The mandate of the Division is "to initiate, develop and deliver quality cost effective student support services."

The Division supports students through the following structures: Department of Student Affairs and Welfare (HQ), Academic Registry (HQ), Library and Information Services, and five (5) Regional Campuses (Gaborone, Palapye, Francistown, Maun & Kang)

Students are offered a variety of robust learner support interventions to facilitate their learning, retention and progression, and enhance their success rate as well as an enjoyable learning experience. Some of the services offered are: 

      • Administrative support where students are assisted with applications, registration, assessment administration and graduation
      • Tuition Support related to face to face contact sessions management, assignment cycle management, online study support and examination sitting,
      • Guidance and Counselling support including Psychosocial support and welfare services 
      • Communication and engagement - liaison and interaction between the Learner and the rest of the university organs using various communication modes such as telephone, letter, various IT media, social media, information brochures, flyers and meetings.
      • Distribution of quality, interactive and up-to-date learning materials and media within the shortest time possible
      • Student Advocacy- to ensure the needs of the learners and their interests are taken aboard across the entire university.


The Division has two offices which provide services across the University:

Academic Registry

Student Affairs and Welfare (DSAW)

Library and Information Services

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