Short Courses
In the world of commerce, we recognise that customer-service interaction does not just happen, but is carefully planned. It is hoped that after working through the short course, you should be able to:
- develop specialised techniques towards quality management of customer-service
- acquire new knowledge and apply it to the respective organisations we work for
- internalise new concepts related to customer-service and link them up with day-to-day practice
- work out strategies for more effective customer- service delivery
- come up with personal views and case studies, during discussion, as a way of enriching practice
- compare and contrast provision of customer-service between the company you work for and other competitors in the environment
- establish, through discussion and evaluation, customer-service principles that work well for the Botswana business environment.
- develop practical guidelines for application at the work place
- participate constructively in customer-service related activities.
